Shipping policy

Shipping Policy

Shipping destinations

We primarily deliver within Australia. 

Shipping options and charges

Available delivery methods, estimated timeframes and applicable charges are displayed at checkout based on the delivery address and order.

Where free shipping or another delivery promotion applies, it will be shown at checkout before payment.

Order processing

Orders are generally processed within 1–2 business days, excluding weekends and Victorian public holidays.

Processing may take longer during sales, public holidays or periods of unusually high demand. Once your order has been dispatched, tracking information will be sent using the contact details provided with your order.

Delivery estimates

Delivery timeframes displayed at checkout are estimates and begin after dispatch. They are not guaranteed unless a service is specifically described as guaranteed.

Delivery may take longer for regional or remote locations or because of carrier disruptions, severe weather, public holidays and other circumstances outside our reasonable control. We will provide reasonable assistance if a delivery is delayed.

Delivery addresses

Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs to be corrected.

We cannot guarantee that an address can be changed after an order has been dispatched. Additional delivery charges may apply if an order must be redirected or redelivered because incorrect or incomplete information was supplied.

Authority to leave

Where available, a carrier may offer authority-to-leave delivery. Customers who select this option should nominate a safe location. Availability and conditions depend on the carrier.

Delayed, missing or damaged deliveries

If your tracking has not updated or your order has not arrived within the estimated timeframe, contact us through https://tablebuddy.store/pages/contact with your order number.

If an order arrives damaged, retain the product and packaging and contact us as soon as reasonably possible with photographs of the damage. We will assess the issue in accordance with our Returns and Refunds Policy and the Australian Consumer Law.

Contact

For shipping enquiries, contact us through https://tablebuddy.store/pages/contact.